HOTEL OR MOTEL RECEPTIONIST
ANZSCO Code: 542113
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Skill Level
4
Group: RECEPTIONISTS
ANZSCO Code: 5421
RECEPTIONISTS receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia AQF Certificate II or III (ANZSCO Skill Level 4)
In Australia
Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia AQF Certificate II or III (ANZSCO Skill Level 4)
In New Zealand
NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)
Tasks Include
- greeting and welcoming visitors, and directing them to the appropriate person
- arranging and recording details of appointments
- answering inquiries and providing information on the goods, services and activities of the organisation
- answering, connecting and transferring telephone calls
- receiving and resolving complaints from clients and the public
- receiving and distributing correspondence, facsimile messages and deliveries
- maintaining the reception area
- advising on and arranging reservations and accommodation
- may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
