RECEPTIONIST (GENERAL)

ANZSCO Code: 542111

Greets clients and visitors, and responds to personal, telephone, email and written inquiries and requests.

Skill Level

4

Group: RECEPTIONISTS

ANZSCO Code: 5421

RECEPTIONISTS receive and welcome visitors, patients, guests and clients, and respond to inquiries and requests.

Indicative Skill Level

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia AQF Certificate II or III (ANZSCO Skill Level 4)

In Australia

Most occupations in this unit group have a level of skill commensurate with the qualifications and experience outlined below. In Australia AQF Certificate II or III (ANZSCO Skill Level 4)

In New Zealand

NZ Register Level 2 or 3 qualification (ANZSCO Skill Level 4)

Tasks Include
  • greeting and welcoming visitors, and directing them to the appropriate person
  • arranging and recording details of appointments
  • answering inquiries and providing information on the goods, services and activities of the organisation
  • answering, connecting and transferring telephone calls
  • receiving and resolving complaints from clients and the public
  • receiving and distributing correspondence, facsimile messages and deliveries
  • maintaining the reception area
  • advising on and arranging reservations and accommodation
  • may perform other clerical tasks such as word processing, data entry, filing, mail despatch and photocopying
Occupations