SWITCHBOARD OPERATOR
ANZSCO Code: 561611
Operates telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Skill Level
5
Group: SWITCHBOARD OPERATORS
ANZSCO Code: 5616
SWITCHBOARD OPERATORS operate telecommunication switchboards and consoles to assist callers establish telephone connections, and receive caller inquiries and fault reports.
Indicative Skill Level
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below. In Australia AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
In Australia
Most occupations in this unit group have a level of skill commensurate with the qualifications outlined below. In Australia AQF Certificate I, or compulsory secondary education (ANZSCO Skill Level 5)
In New Zealand
NZ Register Level 1 qualification, or compulsory secondary education (ANZSCO Skill Level 5)
Tasks Include
- operating switchboards and consoles to connect, hold, transfer and disconnect telephone calls
- responding to callers' inquiries by providing information such as telephone numbers, dialling codes, call costs, time delays and service difficulties
- investigating operating system problems and informing maintenance services
- alerting emergency services when required
- recording details and determining charges for designated types of calls
- may monitor the efficiency of systems and maintain service sampling records
